Service Guarantee

The guarantee lasts 14 days from the date we confirm delivery of your service or digital asset. Issues must be reported within that period.

We'll put it right if, within the guarantee period:

• A service deliverable doesn't match the scope agreed in writing for your order.
• Something we set up stops working because of an error in our work.
• Licensed code or content is materially different from its listing description, or doesn't work as described.

The guarantee doesn't cover:

• Decisions made by platforms or providers — reviews, approvals, verification, restrictions, enforcement, ad or spending limits.
• Changes made after delivery by you, your team or third parties.
• Problems with hosting, domains, payment providers or other services we don't control.
• New features or work outside the agreed scope, which we'll quote separately.
• Issues reported after the 14-day period.

We'll first correct the issue at no extra cost, usually within 2 business days of confirming it. If we can't correct it, we'll refund the part of your payment that relates to the affected work, as described in our Refund Policy.

We don't sell or transfer social media, advertising or business accounts, so we don't offer login or account warranties. We never provide, or ask for, passwords, recovery emails or two-factor codes. Access to your own accounts is managed with the platform's own role and permission tools, and you can remove our access at any time.

Delivery times shown on listings, such as “Within 24 hours”, are targets for our part of the work, measured from when we have everything we need from you. They aren't guarantees, and steps that depend on a platform or provider can take longer. Your delivery timeline is confirmed in writing before you pay.

Message our sales team on Telegram or use the contact page, with your product ID, a short description of the issue and any screenshots. We'll reply with next steps.